FAQ
We offer free shipping on all orders. Delivery times for the U.S, UK, Canada, and Australia range from 7-14 business days. For other countries, it may take 10-20 business days. Processing time is 1-2 business days, and international shipping is available for all products.
Where are the products made?
Our products, including personalized canvases, are crafted in top factories in China. This ensures exceptional quality and craftsmanship in each item.
What is your satisfaction guarantee policy?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied, you can return the product within 30 days in its original condition for a full refund.
Can I track my order?
Yes, after your order ships, you'll receive an email with tracking details. Please allow 2-5 business days for tracking information to update.
What happens if my order is lost in transit?
If your order is lost during shipping, contact us. If you chose insured shipping, we can either reship your order or provide a refund.
Will I need to pay customs fees for international orders?
Customs fees may apply for international shipments. Any fees are the responsibility of the customer once the package reaches your country.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or wrong item, please contact us immediately. We will resolve the issue by sending a replacement or providing a refund.
How long does it take to process a custom order?
Processing custom orders typically takes 1-2 business days before shipping, depending on the complexity of the design and personalization.
Do you offer bulk order discounts?
Yes, we offer discounts on bulk orders for special events or large quantities. Please contact us for more information about bulk pricing options.